The clinic advertises, the phone rings, and the appointment book still has gaps
Managers listen to a few calls a week, so the pattern stays hidden. We transcribe every inbound call, mark it booked or not booked, and name the reason each lost enquiry stopped.
100 percent of calls marked. Every lost call carries a named refusal reason and the transcript line that proves it.
The cause
The pattern is inside the calls, but nobody has time to hear it
The clinic pays for advertising, the phone rings, and the appointment book still has gaps.
The cause sits inside the calls. Nobody hears the unanswered ring, the price question that ended the conversation, or the callback that never happened.
A manager who listens to ten calls a month sees ten opinions. The clinic needs the count.
We transcribe every call, mark the outcome, name the reason the enquiry stopped, and fix the part of the call flow that caused it.
What it is
A speech analytics service that turns every inbound call into a structured record
AI Call Manager transcribes, marks and classifies patient calls so the clinic knows exactly where enquiries are lost and what to fix first.
Full transcription
Every inbound call is transcribed and marked booked or not booked. Nothing is sampled.
Named refusal reasons
Every lost call receives one reason from a fixed list built for the clinic, with the transcript line that supports it.
Ranked by volume
Refusal reasons are counted and ranked so the clinic fixes the largest loss first, not the loudest complaint.
Who it suits
Clinics that pay for calls and need to know what happens to them
- Clinics spending on advertising where the phone rings but the appointment book has gaps
- Clinics with 5 or more operators, where one manager cannot listen to every call
- Clinics running promotions monthly, where the wording on the phone differs from the ad
- Clinics entering Dubai that need to know why Russian or English enquiries do not convert
Who built it
Grigorii Chigrinets, Co-Founder and AI Solutions Director
Grigorii designed AI Call Manager after auditing clinics where management only hears the calls they have time for.
Working as a mystery patient, he called the same clinic twice, asked about the same service, and recorded what ended each enquiry. In one case the operator quoted a price that did not exist. In another the patient asked for a callback that was never logged.
The manager thought the calls were fine. The transcripts showed where the enquiries stopped.Read the full profile
Payment model
Setup included, then a monthly retainer
Setup
Included
We connect the clinic telephony and CRM, build the refusal list for your services and train the front desk on the reports. Setup takes 2 weeks and is included in the first month.
Monthly retainer
from AED 15,000
Covers full transcription, marking, refusal classification, monthly reporting and front-desk training. Price depends on monthly call volume, number of operators and languages in use.
Start with the diagnostic
We place mystery patient calls, review your enquiry path and send a written diagnostic in 5 working days.
Questions
What clinic owners ask
- Do you listen to every call or a sample?
- Every call. The system transcribes and marks 100 percent of them booked or not booked, and we review the flagged ones by hand.
- Which languages do you cover?
- English and Russian are live today, transcribed and marked. Arabic is in development. We tell you before the start which share of your call volume we can cover, based on a sample of your recordings.
- Whose technology is this?
- Ours. AI Call Manager is our own speech analytics system, and the refusal list and reports are built by us for each clinic. The Arabic language track is in development.
- Is patient data protected?
- Yes. Recordings stay in the clinic telephony account, processing is limited to the transcription layer and we work under a signed data agreement.
- How soon do we see the first findings?
- The first marked report arrives 14 days after setup, with the refusal reasons ranked by lost enquiries.
- Do you train our front desk?
- Yes. We correct the weak parts of the call flow and run monthly training, then we review the following month to confirm the change held.